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The article in this page offers you expert advice on the topic of website awards,
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Richard Berends, Webmaster, Website Awards
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The article in this page is one in a series of articles intended to bring you the thoughts and expertise of webmasters who are the leading authorities in the field of awards. The author operates one of the best Award Sites in the world. Based on years of experience, this article offers you expert advice on the topic of awards. Armed with the valuable insights in this article, you will be better prepared to create an award winning website or a top award program.
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Surfers Choice Official Site Award

Fee Based Awards: Part 3

by Wally Gross, Webmaster
Surfers Choice Internet Awards
15 January 2002

This article is a sequel to Fee Based Awards: Part 1 and Part 2. If you have not already read Part 1 and Part 2, may I boldly suggest you take a minute and do so now.

The New Paradigm

In just 30 minutes on 9/11 the world changed and each and every freedom-loving citizen the world over thinks and acts differently as a result. It's a dilemma that is without reconciliation; no normal mind can come to grips with this insanity. However, it's a reality that bites deeply and will affect each of us for years to come.

With this, the Internet will change as well. Email usage will become more important than ever and the use of the Internet as a tool of commerce and communication will increase rapidly, but with a new paradigm that is based on traditional concepts and values.

Perhaps, and for the better, the day of the corporate giant is coming to an end. The boss and all those subservient may just be something that can't survive. Control of the way we think, act and purchase things will change. Bigger might not be better for too much longer.

The terrorist act of 9/11 has embedded a new thinking in our minds. Maybe people are starting to think that titles aren't so important anymore. Hey, "pay attention I am the president of this huge and important company and I will control your life, your software and what and when you buy things," doesn't impress people too much these days. As I have said on my Surfers Choice Internet Awards site, "From the deepest dark the brightest light will emerge."

I believe "Peer-to-Peer" business philosophies will be the new buzz — the order of the day. I think it's absolutely about time. Treating people like peers can only add up to more prolific results for all who decide that people, not technology, is really what makes things work well.

Internet Awards

It seems to me that awards have been an integral part of our society for many, many centuries. We can all come up with examples: The Academy Awards, The Pulitzer Prize, The Emmys, The Golden Globes. There is a definite fascination of some sort with the recognition and other benefits that seem to come with receiving any prestigious award.

There is also, of course, a certain "good feeling" that belongs to the act of giving awards. I am certain many Internet award sites are there for that worthy purpose alone.

Are These Awards Free?

I worked as a real estate broker for 25 years and along the way earned many awards. I did not receive an invoice for any of them, but does that mean they were free? I hardly think so!

The ceremonies carried a ticket price of about $100 for dinner and the chance to receive your award from the company president. The sales people receiving the awards would not be getting them unless they had earned a decent dollar for themselves and the company. I just could not imagine an awards celebration if all the sales people were behind with their office expenses.

Are any awards free? How is the granddaddy of them all, The Academy Awards, funded. Sponsors, members, submission fees and donations, that's how. Even trophies given to Little Leaguers are paid for by somebody — usually local taxes. And if they're donated, somebody still pays for the hardware.

However, there is one type of award that does seem to come free. The Internet Award, of course. Hundreds, if not thousands, of award givers work endless hours to provide their services for free. Most do it as a hobby, and most love doing it. Kudos to all of them.

Personally, I think all awards should be free. Heck why not! I also think my house should be free. My car, my food, my high speed Internet connection and my clothes, as well. If we could just find enough sponsors to get that done, wouldn't life be grand!

Speaking of Reality

The reality of it is another story. While it may be idealistic to give away one's time to provide free awards, it is a poor business model in just about all respects. And that, don't forget, is what this article is all about: a business model for a fee based award.

In fact the good people who give away their precious time in running free award sites on the Net may well be the only people on the planet who provide a truly free service. I don't think too many others exist.

As most of you who are reading this know, and as I often say, I have served my tenure and now I would rather spend my time helping the elderly than waste it on award collectors. This is in no way intended to disparage those who run free award sites. As I have said, I respect these huge efforts that have without doubt added a great deal to the Internet.

In general, I am very suspicious of anything free, but I don't look a gift horse in the mouth either. I can tell the difference between "good free" and "bad free." I haven't taken any of the spammers up on the free holidays or the free miracle ebooks that will make me rich in 90 days. I don't buy into the loss leaders that so many hosting companies and others use to draw people in.

The tragedy is that all too many people do get sucked in. I, for one, have little compassion left for these individuals who feed the crooks their money. Most of them are driven by their own greed and when you put two parties together who have dubious motives, only bad things can result.

Of course, there are some good free services and products available out there, but I don't have the time or desire to get into this right now. A free award from a classy Internet Awards site certainly qualifies. Free begets free, however, and that does not feed the family or pay the mortgage, nor will it build and propagate a business.

Charging a Fee Means It's a Business

Surfers Choice is a business in every sense of the word. It's fun and really of very little consequence, in the larger picture, but it does come with an ocean full of responsibility.

If you are running an award sites for fun, as a hobby or to make a contribution to society, and you decide to do so for free, that is your right. However, the responsibility to do it well is still there. If you run an award site and provide services only on a certain day or when the temperature is over 70, this leads to poor quality and hurts the reputation of the Awards Community as a whole. One rotten apple really does provide the perception that the whole bushel is bad.

Once a site, whether an awards site or any commercial endeavor, decides to charge a fee for its services, then the whole concept is much different. When people pay for a service they expect, and rightly so, something of value in return.

Providing a high level of service is a constant task and one that I happily accept. What this means changes as often as the diapers in a day care center. I am really never 100% certain that what I did last month still works. Is somebody else doing it differently? Or better? What needs to be changed? What should I add to provide a service that applicants want for their site?

Who is my competition? What are they doing? Is my payment processing secure enough? What's the best way of processing orders? What does my accountant want me to do? Shall I use PHP, JS, SSI or IFRAME to update the site? Shall I sell banners? Do I need Rich Media? Shall I run a contest? Shall I try pop-unders? How do I get better and more traffic? What services do I need this month? Can I implement them myself or should I hook up with an ASP? What content do I need? How do I deliver it? So you see, the list goes on and on.

Most free awards services have little to do with the items listed above. Charging a fee means you're running a business and that carries with it a whole different set of responsibilities.

The Litmus Test

Remember, the three articles in this series were written specifically for those interested in finding out the details, or at least my point of view, of running a fee based award site.

In my opinion, there are certain factors that must be present for any award site to charge a fee. However, be aware that charging a fee for a submission is not yet well accepted on the Net, and this applies doubly for awards. Unfortunately, the Awards Community has really created this image all by itself just by the shear volume of sites that provide free services. Yahoo, which charges $300 US without the hope of a refund if your site is not accepted, seems to be much better accepted than award sites that charge $50, 60 or 75 for their services.

What are these factors?

1) Your site needs total credibility. This means many things:

at least 3 years of continuous service
it needs to look decent
awarded sites must be listed and easily found
people must see your site in terms of its value to them
why should they pay you a fee?
an interface that makes them feel comfortable
a proper privacy policy
full contact information
a CRM system ( client relationship management) such as a ticker response

2) Your own domain.

Is there a fee based award site out there that does not have it's own TLD? I have yet to see one. You most certainly need a dedicated TLD that is 100% awards. You can have other content, but it must relate to the interest of your visitors.

A domain is essential for credibility, branding, search engine positioning and other factors.

3) An order processing system.

If you're going to charge a fee then a secure payment gateway is an absolute must. Proper merchant accounts do not come cheap. I searched and researched for a month before I finally made a decision about selecting a merchant account partner. It cost me $1000 US to set up (not too mention my own time in developing the forms needed) and carries a monthly payment of $25 US, plus other costs. However, it has worked extremely well for me.

There are other services like Pay Pal, which you may want to check out. I prefer to have total control over this type of sensitive service, but you may have a different opinion and feel safe using one of these other services.

If your award site does not meet most of the above requirements, then you are not ready to start a fee based awards program.

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About the Author
Wally Gross is the webmaster of Surfers Choice Internet Awards, one of the original award sites on the Internet with it's beginnings on Compuserve in 1995. Today Surfers Choice Awards is one of the most recognized awards on the Internet. They offer a fee based service with excellent presence services for all awarded sites.
This article may not be reproduced or used in any part without the
prior written consent of the Author. Reprints must credit Website Awards
as the original publisher of this article and include a link to this site.
Please go to the Print Version if you want to print this article!

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My sincere thanks to Descendants of Thomas Simms Graves for sponsoring this web site.

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